Frequently Asked Questions (FAQ)

How does the entire auto transport process work?
Once you submit the required paperwork, and your deposit is received by All state to state Auto Transport, the transport of your vehicle will be scheduled according to the dates on your shipping order. After a truck has been assigned, you will receive a call from the driver or the terminal to schedule the pick up time and date. When the driver picks up your vehicle, he will do a detailed inspection of your vehicle on the Bill of Lading. You will both sign this form and you will receive a copy. The same Bill of Lading will be present on delivery so you can re-inspect the car. The driver should again call you in advance to schedule an approximate time for delivery. The transporter will take every precaution to deliver you vehicle without incident; however, if damage should occur, you must report this damage upon delivery on the Bill of Lading. It is important that you and the transport driver sign this document. Claims cannot be processed by our insurance company if damage is not noted at time of delivery.

Is my vehicle insured?
Yes, all carriers are fully insured to meet all State and Federal requirements. The transport driver will thoroughly inspect the vehicle at pick up and delivery. When your vehicle is delivered, it is your responsibility to inspect for any damage that may have occurred during transport. Document any damage on the Bill of Lading and obtain the driver's signature. The insurance company will not process claims if damages are not documented at the time of delivery.

What is a condition report?
The Condition Report is a part of the Bill of Lading. The Condition Report documents the condition of your vehicle at the time the Driver takes custody of it. Before the Driver loads your vehicle, he will fill out a Condition Report that will note the condition of the vehicle at the time he receives it. The Shipper or authorized agent will need to verify the notations made and sign that you are in agreement with them. The Shipper should receive a copy of this Condition Report before the vehicle leaves the point of origin. Claims of damage at destination will be based on the condition of your vehicle, as reported, before it was transported.

What kind of auto transporter will move my vehicle?
Vehicles will be transported via multiple car carriers, the same type used to transport new vehicles to dealerships.

What is the difference between an open and an enclosed carrier?
Open Carrier is similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to inclement weather and road conditions. Enclosed Carriers also range in size and capacity. Since these carriers are covered, the vehicles in transit are not exposed to weather or road conditions. Enclosed carriers are recommended for custom and antique/classic cars. This mode of transport is more costly than the open carrier.

Do I have to be present when my vehicle is picked up and delivered?
Yes. You must be present at both the pickup and delivery of the vehicle or you may designate a person to act as your agent in your absence to complete the auto transporting process.

Where will my vehicle be picked up and delivered?
The vehicle will be picked up/delivered as close to your home as possible. Occasionally, the maneuverability of these large transport carriers or local government regulations will not allow the transporter truck to come directly to your home. In these cases, an alternate site will be selected that contains a large parking lot, such as a shopping mall.

How long will it take to pick up and deliver my vehicle?
A coast to coast vehicle transport trip usually takes from 7 to 14 days. Shorter auto shipping trips can take from 1 to 7 days, depending on the distance. Traffic, inclement weather, truck breakdowns, seasonal fluctuations and other unforeseen events may delay the auto shipping of your vehicle. Pickup and delivery dates are estimated but are not guaranteed. If either your origination or destination locations are away from population centers, in other words in a remote area, then you might consider meeting a driver in a nearby big city or town to increase your chances of shipping in a more timely fashion.

Will you ship my car if it's non running?
We will transport your vehicle if it is inoperable, at an additional fee, unless it requires a forklift to move it. Vehicle tires must be inflated and able to roll, steering must work with keys and the car must have emergency brakes.

Can I pack my belongings in my car or motorcycle?
As of 1998 the Department of Transportation ruled that you may NOT load any items in a vehicle on auto carriers. All trucks are occasionally subject to be inspection, which includes unloading the vehicles off the truck and items contained from the vehicle. This risks leaving the items behind. Auto carriers are NOT licensed to carry household goods or personal items; these goods and items are not covered by the carrier's insurance. Any damage to your vehicle due to household goods' shifting or breaking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner's risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility. Also, items packed in the vehicle add weight and may cause damage to the exhaust system or suspension of the vehicle.

What payment options do I have?
The deposit for open and enclosed shipments may be paid by credit card. The balance due is paid C.O.D. upon the delivery of your vehichle by the carrier. (C.O.D.: cash, money order or cashier's check only.) Deposit will be charged after the vehicle is picked up.